Careers - Shopify Account Specialist


Your purpose at Monumental is to help our clients fulfill their businesses objectives on Shopify by providing support inside the Shopify Admin and related tools like Recharge and Klaviyo.

About you

  • You love a good process.
  • You enjoy talking with and have a passion for helping others, always offering to go above and beyond to help others achieve their goals.
  • You are an excellent communicator, both written and verbal.
  • You are detail-oriented and enjoy working on multiple projects.


  • Curious
  • Communicative
  • Meticulous
  • Articulate
  • Unflappable

Career track

Shopify Account Specialist > Account Manager > VP, Accounts
Shopify Account Specialist > Strategist > Senior Strategist


Day to day

Common tasks

  • Answer questions about, and helping our clients with, everything Shopify-related.
  • Shopify development store setup and onboarding for our clients.
  • Theme customization content entry.
  • Export/import and manipulate Shopify data.
  • Make edits to product data in bulk on Shopify.
  • Write documentation (both internal and external) for common support topics.
  • Create screenshare/videos to document process, decision-making, or direction for others.
  • Checking in with customers to maximize their happiness and success.

Required knowledge

  • At least 2 years of experience supporting technical products.
  • Have used the Shopify admin.
  • Organized, attentive, responsive.
  • Comfortable with light modifications to HTML and CSS.
  • A general understanding of ecommerce best practices.
  • Experience working on a fully-distributed team.

Tools you'll use

  • Apple computer hardware, ideally
  • ClickUp
  • Zoom
  • Shopify Admin
  • Gorgias
  • Google Workspace (Email, Calendar, Docs, Sheets, Slides)
  • Google Marketing Platform (Analytics, Tag Manager)
  • Dropbox
  • Loom
  • Slack



Hourly/contract: $30-50
Compensation is based on location, skills, and experience