Project Manager

About Monumental

Monumental is a technical & design studio specializing in Shopify unified commerce. We collaborate with innovative brands to deliver user-centered, conversion-focused digital solutions.

Our client work spans full-scale custom builds and redesigns, as well as ongoing retainer partnerships and strategic migrations. We pride ourselves on delivering technically excellent, conversion-focused solutions while maintaining strong, collaborative client relationships.

The Opportunity

We're seeking an experienced Project Manager who values quality over velocity and is ready to take ownership of client project delivery. You'll coordinate cross-functional teams, lead client communications, and ensure seamless execution across multiple concurrent Shopify projects. As a small, tightly-knit studio, we prioritize sustainable work practices and work-life balance while delivering exceptional results. If you're detail-oriented, client-focused, and ready to work independently with strategic guidance, we want to hear from you.

What You'll Do

Daily Project Coordination

• Manage task assignments and timeline tracking in ClickUp

• Coordinate daily/weekly team standups and project check-ins

• Monitor project progress and identify bottlenecks early

• Facilitate communication between designers, developers, and stakeholders

• Make tactical decisions on project execution without constant oversight

Client Communication & Relationship Management

• Lead routine client meetings and project status updates

• Coordinate feedback collection and approval processes

• Handle client questions about deliverables, timelines, and minor scope issues

• Manage client expectations on project-level decisions

• Proactively communicate risks and delays

Resource Coordination

• Schedule contractor work and manage availability

• Track time allocation across projects and team members

• Coordinate handoffs between project phases (design → development → launch)

• Identify resource conflicts and propose solutions

• Maintain project documentation and file organization

Process Execution & Quality Control

• Follow established workflows for project onboarding, kickoffs, and deliveries

• Execute quality checklists and review processes

• Gather project requirements using standardized templates

• Maintain accurate project tracking and reporting

• Provide feedback on process improvements to leadership

What You'll Bring

Required:

• 2-4 years of project management experience in agency or e-commerce environments

• 2-3 years of experience specifically with Shopify

• Proven ability to manage multiple concurrent projects and stakeholders

• Comfortable with client-facing communication and expectation management

• Experience coordinating cross-functional teams (designers, developers, stakeholders)

• Strong organizational skills and attention to detail

Nice-to-Have:

• Familiarity with typical design/dev workflows (design → development → QA → launch)

• Experience with technical projects involving migrations, integrations, or custom development

• Background working with external contractors and managing resource allocation

Your Working Style:

• Self-directed with the ability to work independently under strategic oversight

• Proactive problem-solver who identifies issues before they become crises

• Clear, professional communicator with both technical and non-technical stakeholders

• Adaptable to changing priorities and comfortable with ambiguity

• Take ownership of outcomes and hold yourself accountable to deliverables

Your Setup

• Reliable computer (Mac-based) and internet connection for video calls and project coordination

• Quiet workspace for client meetings and team collaboration

• Ability to work during overlapping business hours (generally 9 AM ET–5 PM PT)

Collaboration & Tools

• ClickUp, Productive (Project/Task Management)

• Slack (Team Communication)

• Google Workspace (Docs, Sheets, Calendar)

• Google Meet for client meetings

• Shopify/Shopify Plus Admin

Expectations

What We Expect:

• Manage multiple projects simultaneously while maintaining quality and timeline accuracy

• Maintain professional client relationships with proactive, transparent communication

• Identify and escalate risks appropriately before they impact deliverables

• Take ownership of project-level decisions and execute with minimal oversight

• Be independently productive and manage 80%+ of project decisions by week 8

The ideal candidate will demonstrate all of the following:

Agency/Studio Project Management Experience

You've managed client projects in an agency or consulting environment and understand the unique challenges of juggling multiple stakeholders, tight timelines, and evolving requirements. You know how to keep projects moving forward while maintaining strong client relationships.

Client-Facing Confidence

You're comfortable leading client meetings, handling difficult conversations, and managing expectations without constant backup. You can read between the lines, anticipate concerns, and communicate proactively to keep clients informed and confident.

Resource Coordination & Team Leadership

You excel at coordinating cross-functional teams and external contractors. You know when to push, when to escalate, and how to keep everyone aligned without micromanaging. You understand the handoffs between design, development, and launch phases.

Independent Decision-Making

You don't need constant oversight to make tactical decisions. You know when to take action, when to escalate, and how to strike a balance between speed and quality. You're comfortable working with strategic guidance while taking ownership of day-to-day execution.

Process-Driven with Flexibility

You follow established workflows while identifying opportunities for improvement. You're detail-oriented enough to catch issues early but adaptable enough to pivot when priorities shift. You create clarity and structure for your team without being rigid.